We’ve had some incredible moments in our trainings over the past year. One that stuck with me was a comment made by an officer from City University of New York Police Department. She said, “Using Insight Policing skills creates ‘see-me’ moments.” What did she mean by that? Getting curious about people , especially when they’re upset or defending something important, helps them feel seen, acknowledged, and understood. And when we feel seen, our defenses lower. We open up

I’ve been thinking a lot about the moment we’re in right now when it comes to policing — the headlines, the politics, the fear, the anger. Not every community is touched by this, of course, but what is going on nationally - from intensified immigration enforcement to the military occupation of cities - including Washington, DC, where I’m writing you from - does influence how the public sees law enforcement . And, it strains the fragile community trust that officers work to

One of the most frequent challenges that comes up in our class discussions are repeat calls for service. A call goes out to respond...

This spring saw a surge of protests - not only on campuses across the country, but at state capitols, city halls, courthouses and...

Have you ever been in a conversation where someone was technically listening - they were quiet while you were talking, the messages were...