See-Me Moments and the Legitimacy of Law Enforcement

We’ve had some incredible moments in our trainings over the past year. One that stuck with me was a comment made by an officer from City University of New York Police Department. She said, “Using Insight Policing skills creates ‘see-me’ moments.” 

What did she mean by that?

Getting curious about people, especially when they’re upset or defending something important, helps them feel seen, acknowledged, and understood. And when we feel seen, our defenses lower. We open up. We connect.

Criminologist Tom Tyler’s research reminds us that people obey the law not simply because of power or fear of punishment, but because they view the law and its authorities as legitimate - as just, fair, and worthy of respect.

When we feel seen, we’re more likely to view the system as legitimate - something we can consent to, rather than something imposed on us. This is crucial for the community cooperation that underpins public safety. 

Creating “see-me” moments when conflict erupts -- when people are angry, resistant, or non-compliant -- is essential to maintaining legitimacy and building the trust that makes community-supported policing possible.

We’re in interesting times right now, with rapid change reshaping how the public sees itself in relation to law enforcement.

“See-me” moments don’t just transform interactions with the public. They help officers be seen for the good work and sacrifice they bring every day.