In this episode of Insight Policing Video Playback, Dr. Megan Price is joined by Lt. Mike Delaney to take a closer look at a traffic-related call that escalated quickly — and consider how it might have played out differently using Insight Policing skills. An officer responds to a call where a woman refuses to leave her ex-boyfriend’s front steps. The immediate goal — getting her to leave — is technically achieved. But moments later, she speeds off in her car, visibly upset, and the situation quickly grows into something more serious. This video highlights a scenario many officers recognize: a situation appears resolved in the moment, only to resurface later — sometimes within minutes, sometimes on the next shift, or even days down the line. When the underlying conflict behavior isn’t addressed, the problem often returns. Insight Policing helps officers respond differently — by noticing conflict behavior, verifying what’s said, and asking curious, open-ended questions. These skills help uncover what’s really going on and resolve situations more sustainably. It’s never too late to pause and take an exit off the escalation staircase. We train hard in tactics — let’s bring that same focus to communication. Link to original video: https://www.youtube.com/watch?v=KFi7OWXkix8 ---- Want to master these skills? Insight Policing offers practical, specialized training for law enforcement professionals — teaching conflict resolution techniques that reduce the need for force, improve communication, and build trust in the moment of enforcement. Why Insight Policing? Our courses are designed around the real-world challenges officers face every day. Whether it’s managing noncompliance, defusing aggressive behavior, or engaging with community members in tense situations, Insight Policing prepares officers to stay in control, de-escalate effectively, and uncover solutions that support compliance and safety. What you’ll learn: - How to recognize conflict behaviors - How to ask targeted questions that uncover critical information - How to achieve fair, reasonable outcomes while meeting enforcement goals Who benefits: From patrol officers and investigators to supervisors and 911 dispatch personnel, Insight Policing equips professionals across law enforcement to navigate conflict with clarity and confidence. Approved for 16 hours of in-service credit by IADLEST and the COPS Office of the U.S. Department of Justice, Insight Policing has improved de-escalation, communication, and community trust for over 95% of participants. 👉 Stay connected Explore more and sign up for our monthly newsletter to get practical tips and insights delivered to your inbox: https://www.insightpolicing.com/faqs

What if this traffic stop had played out differently? In our previous Insight Policing Video Playback, we analyzed body camera footage from a traffic stop in Delaware that escalated into use of force. Now, we’re taking the same encounter and reimagining it—showing how the interaction could have unfolded differently using Insight Policing skills. Through dialogue, we demonstrate how recognizing conflict behaviors, asking targeted questions, and responding with curiosity rather than assumption could have shifted the outcome. This isn’t about hindsight or criticism—it’s about recognizing real, proven skills that help officers navigate conflict more effectively. These practical tools can reduce tension, maintain control, and lead to safer outcomes for everyone involved. Insight Policing provides real-world training for law enforcement professionals, equipping officers with the tools to de-escalate conflict while enforcing the law effectively. Our courses are approved for in-service credit by IADLEST and the COPS Office and have been shown to improve de-escalation, communication, and community relationships. Learn more about Insight Policing and how these skills can support your work: insightpolicing.com

In this Insight Policing video analysis, Dr. Megan Price, founder and director of Insight Policing, breaks down body camera footage from a June 29, 2024, traffic stop in New Castle County, Delaware. Using the Insight Approach to Conflict Resolution, she revisits the pivotal moments of this encounter to explore how the skill of "noticing" could have influenced the interaction, potentially leading to a more peaceful outcome. ---- - Interested in mastering these skills? Insight Policing offers specialized training for law enforcement professionals, teaching conflict resolution techniques that reduce the need for force, improve communication, and build trust in the moment of enforcement. - Why Insight Policing? Our courses are tailored to real-world challenges officers face every day. Whether it’s dealing with aggressive behavior, managing noncompliance, or resolving tense situations with community members, Insight Policing skills prepare officers to maintain control, discover the root of the problem, de-escalate effectively and find solutions that get compliance. - Learn how to recognize conflict behaviors, ask targeted questions for discovering critical information, and reach fair, reasonable outcomes. Insight Policing skills help officers achieve their law enforcement objectives and support public safety. - Who benefits from Insight Policing? From patrol officers to investigators, supervisors, and even 911 dispatch personnel, our training equips professionals across the law enforcement spectrum to navigate conflict with confidence. *Approved for 16 hours of in-service credit by IADLEST and the COPS Office of the U.S. Department of Justice, Insight Policing has been shown to improve de-escalation, communication, and community relationships in over 95% of participants.* Stay connected! Learn more about Insight Policing and sign up for our monthly newsletter to receive practical tips and insights: https://www.insightpolicing.com/faqs --- Watch the full video released by the New Castle County Police Department: youtube.com/watch?v=Xkys5oF1vXg

Watch this short video clip from a LIBOA Insight Policing webinar delivered by Dr. Megan Price to find out what Insight Policing for Bylaw officers is all about.

In this episode we talk about a Washington Post opinion that shares the statistic the 400 drivers who were unarmed and not being persued were killed by police in the past 5 years. What is this about? https://www.washingtonpost.com/opinions/2021/11/15/being-pulled-over-broken-taillight-shouldnt-end-death-too-often-it-does/?pwapi_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWJpZCI6IjE4NDU1ODkiLCJyZWFzb24iOiJnaWZ0IiwibmJmIjoxNjM3MDMxNTEyLCJpc3MiOiJzdWJzY3JpcHRpb25zIiwiZXhwIjoxNjM4MjQxMTEyLCJpYXQiOjE2MzcwMzE1MTIsImp0aSI6Ijk2NTExN2Y2LWZmYmItNDgxYS05OTYzLWU4MWVlZjgxN2UzMiIsInVybCI6Imh0dHBzOi8vd3d3Lndhc2hpbmd0b25wb3N0LmNvbS9vcGluaW9ucy8yMDIxLzExLzE1L2JlaW5nLXB1bGxlZC1vdmVyLWJyb2tlbi10YWlsbGlnaHQtc2hvdWxkbnQtZW5kLWRlYXRoLXRvby1vZnRlbi1pdC1kb2VzLyJ9.BrqPojtaQoopfEtMyxu0CapPXnwLdP3fF4pJSKZEgkk

This week we watch a video of a woman resisting arrest in Austin, TX. Officers wrestle her into handcuffs, actions which are scrutinized by the public. This incident is an excellent example of how important it is to prepare officers with an alternative to use of force when met with aggressive, resistant and non-compliant subjects. For the video and article, click here: https://www.kxan.com/news/crime/woman-accused-of-camping-in-front-of-south-austin-business-arrested/

"Our job is to make decisions that make things better," says Chief James Small or Palmyra, WI. In order to do that officers, and by extension the communities they serve, benefit from a supportive work place culture that prioritizes Inclusion, Safety, Laughs, Accountability, Nourishment and Direction. Hear more about it in this episode with Megan, Mike and Andre.

In this episode, Megan, Mike and Andre watch a video of an officer communicating through conflict.