This article from the Dispute Resolution Journal discusses the origins and real-life success stories of Insight Policing, from its development through a USDOJ pilot project in 2016 to its effective applications in cities like Memphis and Lowell.
The Insight Policing principles shared in this article still hold true today. When officers get curious in the face of conflict behavior, they can reduce tension, open lines of communication, uncover valuable information for problem-solving, and enhance their chances of building trust and gaining voluntary compliance during enforcement.
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