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Tue, Jul 25



Insight Policing @ WSSC July 25-26, 2023

Insight Policing: Conflict Resolution for Law Enforcement. Targeted communication skills for effectively handling aggressive, resistant and non-compliant behavior in the moment of enforcement.

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Insight Policing @ WSSC July 25-26, 2023
Insight Policing @ WSSC July 25-26, 2023

Time & Location

Jul 25, 2023, 9:00 AM – Jul 26, 2023, 5:00 PM

WSSC, 14501 Sweitzer Ln, Laurel, MD 20707, USA

About the Event

This 2-day interactive, skills-based course prepares officers to effectively handle members of the public who are angry, upset, disruptive, or noncompliant by using strategic communication and questioning skills rooted in conflict resolution principles. Insight Policing skills empower officers to deescalate conflict, command a scene without the use of force, secure cooperation and compliance in some of the most challenging encounters, and capitalize on their policing skills to make targeted and precise enforcement decisions that maintain safety, hold up in court and that citizens find fair.

Instructors: Investigator Michael Delaney (WSSC), Lt. Jeff Coe (Ret.) 


  • Insight Policing

    Insight Policing @ WSSC, November 15-16, 9am-5pm both days. Please arrive 15 minutes early to sign into the building and find your room.

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