Insight Policing @ New York Department of Criminal Justice Services
Thu, Mar 26
|Albany
Insight Policing: Conflict Resolution for Law Enforcement. Targeted conflict communication and deescalation skills for effectively handling aggressive, resistant and non-compliant behavior in the moment of enforcement.
Time & Location
Mar 26, 2026, 8:00 AM – Mar 27, 2026, 5:00 PM
Albany, Albany, NY, USA
About the Event
This 2-day interactive, skills-based course prepares officers to effectively handle angry, defiant, and noncompliant citizens by using strategic communication and questioning skills rooted in conflict resolution principles. Insight Policing skills empower officers to deescalate conflict, command a scene without the use of force, secure cooperation, and compliance in some of the most challenging encounters, and capitalize on their policing skills to make targeted and precise enforcement decisions that maintain safety, hold up in court and that citizens find fair.
For details contact info@insightconflictresolution.org